All sales are final. We accept refunds if your item has arrived defective from shipment. Please email us a picture of your broken item at our contact email service@psychoticcosmetics.com

If you suspect you have made an error on shipment information before your item has been shipped, contact us through email and we will correct your information. If your order has been sent back already and you would like to have your order resent , we do require the additional shipping fee.

Psychotic Cosmetics can only approve cancellations before the item is shipped. Once the item is shipped we cannot cancel or modify an order.

We process orders monday through friday. Proccessing time may take 1-2 days.

Please contact us through via email service@psychoticcosmetics.com with your name and order # included and we will gladly help you find your order.